Following our communication regarding Real Pay’s proactive response to the COVID-19 pandemic, we confirm that Real Pay remains fully operational in the remote work environment to provide crucial support during the time of lockdown.
Our 24-hour support desk and related services remain available as normal. Support is provided on a daily basis including general transaction inquiries, batch file upload assistance and general system support.
As a digital company, we believe that digital technology will enable business to continue during this abnormal time. Virtual meetings through digital technology have already become a daily way of operating for us. This “new normal” is the order of the day with many customer and industry meetings concluded digitally.
We encourage our valued Users to contact our support desk and/or their key account manager and meet via electronic means, i.e., Skype, Zoom and teleconferencing. In this way, we can all work together and ensure that optimal levels of business continue.
We recognise the critical role that our operations play in terms of your business and we are committed to the safety of our people, customers and our country.
Do not hesitate to get in touch with us as usual at firstname.lastname@example.org or +27 (0)83 230 3847 for 24-hour support.
Do not hesitate to contact Luan Cloete, our Head of Sales and Marketing at Real Pay, on +27 (0)83 657 9136 if you have any concerns. For any additional queries, contact your key account manager or send an email to email@example.com.
The Real Pay Team
Company confidential – Not for distribution
Real Pay Marketing (Pty) Ltd is an Authorised Financial Services Provider.