South Africa
Real Pay South Africa - December 2021
Dear Valued User,
With the year drawing to a close, we reflect on our achievements in the payments industry in 2021.
Important payments regulatory changes will make 2021 a year to remember. The journey to adapt and successfully implement these changes, with strict key compliance dates in mind, has been interesting and challenging at times with no compliance milestone dates missed.
Real Pay, together with industry and our valued clients, has been part of the successful implementation of these new payment streams of which we are proud to be the first movers and industry leaders, particularly in Namibia with the go live of EnDO and DebiCheck in South Africa.
Customer Survey
Excellence is part of our values and value offering to our Users, and at the heart of it all is our dedication to providing outstanding customer experience.
We have launched an extensive customer experience survey to our whole customer base and your participation is of utmost importance – we value your opinion. Thank you to our Users who have completed the survey.
Please click on this link to complete the 10-minute survey if you have not done so yet:
https://www.surveymonkey.com/r/RealPay2021
Batch Upload and Bulk Update Cut-off Date
Please note that the December cut-off date for batch submissions and bulk edits is Friday, 10 December 2021. Please ensure that all batch and bulk editing instructions reach us at batch@realpay.co.za no later than 12:00 on 10 December 2021, to ensure correct and timely submissions.
We strongly remind our Users to verify via Real Pay reporting that a bulk change or batch submission has been amended or loaded correctly.
Real Pay will not be held responsible or accountable for any non or erroneous submission of any batch files or bulk edits. Please get in touch with info@realpay.co.za should you have any further questions.
Real Pay DebiCheck
We have reached the last and final compliance date of 1 November 2021, and we look back and reflect on our DebiCheck journey to date:
- First test transaction – September 2017
- First live transaction – March 2018
- First migration – October 2019
- RMS (Test and implementation) – September 2020
- Over R1 billion in successful DebiCheck transactions processed
Real Pay has a unique multi-banked approach. We have successfully developed and implemented all three transaction types with both our sponsoring banks, Absa and FNB. Our dynamic DebiCheck dashboards and advanced management reporting provide our Users with an unmatched reporting experience and decision-making tools.
Real Pay is excited to have our clients alongside us at the forefront of this project. With a successful migration process bringing an end to EDO, the uptake of DebiCheck from our clients has been phenomenal and we thank each and every one for their compliant participation.
Payment System Stakeholder Forum (PSSF)
Recent regulatory feedback regarding the existence of the PSSF has indicated that the forum will cease to exist from 2022 onwards.
Reregistration in 2022 will therefore not be necessary and Users will not be invoiced for the annual fees.
We remind our Users that our support team is on standby throughout the festive season.
Please do not hesitate to call us on +27 (0)83 230 3847 or email info@realpay.co.za for any support queries.
We sincerely thank you for your loyal support during 2021.
Real Pay wishes all of our Users and their families a safe festive season. Enjoy much-needed time with your loved ones and we look forward to welcome you back in 2022.
Kind regards,
The Real Pay Team